Our hearts go out to all California residents and especially our Trust policyholders. Along with the rest of the nation, we are closely monitoring the wildfires that are ravaging the state. Please know that if you are in areas impacted by the wildfires, we are relaxing our normal renewal protocols, and we will be lenient with non-payments and late renewals. In the meantime, you may continue to receive notices from us, but if you are in the impacted areas know that we will work with you to ensure you are able to retain coverage and avoid any additional charges for renewing after a reasonable deadline. Our main concern is for you to be safe and renew or pay your premiums when you can safely do so.
Also know that you may experience delays with our Advocate 800 Program. We have resources in California also impacted by the wildfires, and we are shifting 800 Advocate calls to our other resources. We appreciate your understanding and patience should you encounter any delays in obtaining a timely appointment.